SHIPPING & RETURNS
SHIPPING POLICY
FREE SHIPPING:
Canadian orders over $120
U.S. orders over $150
PROCESSING TIME:
All orders are shipped within 3-5 business days after being placed. We ship via Canada Post and are always trying to find the best, most cost-effective shipping options available for our customers.
Shipping calculation at checkout only applies to Canada and U.S.A.
(International customers please contact our email for custom order shipping details: candletalks.info@gmail.com )
U.S. orders are shipped by Small Packet™ - USA Air and it does not provide tracking info. Shipping will take 5-8 business days.
When you place an order you’ll receive an email confirmation that your order has been received as well as a further email with the tracking information you need to be able to see where your delivery is.
We do not ship to PO Boxes/APO/FPO.
We do not ship on weekends or Canadian holidays.
CUSTOM DUTY CHARGES:
Sometimes there are customs charges on orders shipped to destinations outside of Canada. These charges are out of our control and we ask you to check with your local customs authority for more information on this type of tax or duty charge.
If you have any questions about our shipping methods, please email candletalks.info@gmail.com
RETURN & EXCHANGE POLICY
We do not offer Return & Exchange currently, but please feel free to contact us if you have issues with your order!